Last Updated: December 2025

Blue Line Solutions ("Company", "we", "our", or "us") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains how we collect, use, share, and protect information that you provide when visiting our website or communicating with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Introduction

Information You Provide Directly

We collect information you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Agency or employer information
• Form submissions
• Communication preferences

This includes submissions through:

• Contact forms
• Demo request forms
• Newsletter sign-ups
• Event or webinar registrations

Information Collected Automatically

We use cookies, pixels, tags, and analytics to collect:

• Pages visited
• Time spent on each page
• Clicks, scroll depth, and engagement patterns
• Device and browser information
• IP address
• Referral sources

Lead Tracking and CRM Tools

We use CRM and marketing tools to:

• Track interactions with our website
• Link form submissions to website visits
• Measure engagement across email, SMS, and web
• Provide tailored communication based on agency needs

These tools may include Google Analytics, CRM platforms, or other related platforms.

2. How We Use Your Information

We may use the information collected for:

• Responding to inquiries
• Providing requested information about our services
• Managing agency accounts and service requests
• Sending email, SMS, or phone communications
• Improving website functionality and user experience
• Tracking campaign performance and lead sources
• Conducting analytics for internal business purposes
• Complying with legal or regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and tracking technologies to:

• Improve site performance and user experience
• Analyze traffic and usage patterns
• Conduct re-marketing or targeted advertising (if applicable)
• Support CRM integration and lead tracking

Your Cookie Choices

Since we operate solely in the United States, we use an informational cookie notice.You may control cookies by adjusting your browser settings. Disabling cookies may affect site performance.

California residents may opt out of certain types of data sharing as described in Section 7.

4. SMS Compliance and Communication Consent

By providing your phone number, you consent to receive text messages, which may be sent using automated technology.

• Message and data rates may apply.
• Frequency varies based on engagement and requests.
• You may reply STOP at any time to opt out.
• You may reply HELP for assistance.

We do not sell phone numbers to third parties.

5. How We Share Information

We may share information with:

• Service providers who support website hosting, CRM, analytics, and communication tools
• Government agencies when required for legal compliance
• Third-party advertising or analytics partners, when applicable

We do not sell personal information. We do, however, share data for cross-site analyticsand measurement, which is considered "sharing" under California law.

We do not knowingly share information from minors under 16 years of age.

6. Data Security

We use commercially reasonable physical, technical, and administrative safeguards toprotect your information from unauthorized access, misuse, or disclosure. While we work hard to protect your data, no method of internet transmission is completely secure.

7. California Privacy Rights (CCPA/CPRA)

If you reside in California, you have the following rights regarding your personal information:

Right to Know

You may request information about:

• Categories of personal information collected
• Sources of information
• Purposes for collection or sharing
• Categories of third parties who receive the information

Right to Request Deletion

You may request that we delete personal information we have collected, subject to certain exceptions.

Right to Correct

You may request correction of inaccurate information.

Right to Opt Out of Sharing

If we use analytics tools or advertising platforms that constitute "sharing" underCalifornia law, you may opt out.

A "Do Not Sell or Share My Personal Information" link will be provided in the footer of our website.

Non-Discrimination

We do not discriminate against individuals who exercise their privacy rights.

To submit a request, email us at [privacy@bluelinesolutions.org] or use the contact form on our website.

8. Accessibility (ADA)

We are committed to maintaining an accessible website that meets WCAG guidelines. Ifyou experience difficulty accessing any content, have trouble using any features, orneed information in an alternative format, contact us at: info@bluelinesolutions.org or 883-469-6630.

We will make reasonable efforts to address accessibility barriers promptly.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updated versions will be posted on thispage with the new effective date.

10. Contact Us

For questions about this policy or your data, contact us at: info@bluelinesolutions.org